CACBA

The College of Architects of Córdoba is responsible for registering professional tasks and mediating case of any conflicts between clients (public and private) and professionals.
It is also the entity that
oversees the professional ethics of all registered professionals.

01.

Problem to Solve

The systems used, both for filing cases and for their liquidation, are several years old and have had modules added with different requirements that prevented them from being executed as a single system.

This has led to technical inconsistencies in certain actions of the system itself, causing delays or conflicts.

02.

Objetive

Designing a new self-management system that involves cases, registrations, treasury and helps improve the experience of all involved users.

02.

Objetivo

Diseñar un nuevo sistema de autogestión que involucre expedientes, matrículas, tesorería y ayude a mejorar la experiencia de todos los usuarios involucrados.

03.

Solution

A management system that reconfigures the work process for both professionals and reviewers. Adding a new visual design, including a chatbot to facilitate communication between architects, a new module for filing cases, and treasury management.

Discovery Product

1

2

3

4

5

Empathy

Discovery and Exploration Interview Cycle:
‍
- Practicing Professionals
- Assistants,
- Reviewers

Ideation

Various analyses to find pain points and opportunities for improvement.

Definition

Starting from our hypotheses, we designed screens and information flows that were validated in working dynamics.

Development

Functional prototypes that we later tested during visits and meetings.

Launch

Validation of the prototypes presented through usability testing and user interviews.

DURATION
12 month

START
‍November 2021

INDUSTRY
Architecture & Construction

PLATFORM
‍ Web Responsive

Research
Problem Identification
Working Hypothesis
Proposed Solution Interviews Surveys Shadowing
Archetypes / User Personas

UX Design
Data Analysis
Customer Journey Map Information Architecture
Low-fidelity Wireframes Userflows
Empathy Maps

UI Design
Design Patterns
UI Kit Motion UI
High-Fidelity Prototyping

User Testing
Interviews
Usability Testing

Proceso de Trabajo

Discovery Product

DURATION
16 months

START
‍June 2021

INDUSTRY
Health

PLATFORM
‍ Web Responsive

Research
Problem Identification
Working Hypothesis
Solution Proposal
Interviews and Surveys
Archetypes / User Personas

UX Design
Data Analysis
Customer Journey Map
Information Architecture
Low-Fidelity Wireframes
Userflows
Empathy Maps

UI Design
Design Patterns
High-Fidelity Prototyping

User Testing
Usability Testing

Empathize

Ideate

Define

Prototyping

Testing

ㅤ

Nov. 21

Dec.21

Jan. 22

Feb.22

Mar.22

Apr.22

May.22

Aug.22

Jun.22

Jul.22

Sep.22

Sep.22
‍

Problem Identification

Working Hypothesis

Proposed Solution

Interviews

Surveys

Data Analysis

CJM

Userflow

User persona

Empathy Maps

Brainstorming

Empathy Maps

UI Kit

Motion UI

High-fidelity Prototyping

Usability Testing

From the first meetings, we generated collaborative work instances.

Motivations

Achieve efficiency in their work through the use of technology.

Design conceptual improvements in the projects they carry out through the use of statistical data.

User persona

Personal Information

Name:

Age:

Location:

Specialty:

Laura

34
‍
Córdoba, Argentina

Architect

Frequent Use Apps

Spotify
‍
Mercado libre

Sketchbook
‍
Instagram

Motivations

Achieving efficiency in their work through the use of technology.

Designing conceptual improvements in the projects they undertake through the use of statistical data.

Motivaciones

Utilizar la tecnología para optimizar su tiempo en el trabajo, agilizando el proceso de las consultas médicas.

Quiere aportar con la digitalización de sus procesos a la despapelización y así generar un ambiente más saludable.

Frustrations

Realizing the time loss involved in not having a clear understanding of building codes in each municipality.

Being annoyed by the repetitive burden of documents for the registration of works.

Empathy Map
Architecture

Says
Complicated system
to use at the beginning.

It lack explanatory manuals about usage.
‍
It should allow resumming or editing a case
without having to pay fees again.
‍
It would be more agile to integrate municipal systems.

Thinks
The reviewers are unfamiliar with the way architects operate.
‍
They are unaware of the mission of the College of Architects.

The College has a slow way of processing cases.

Makes
Register with the College, submits permits, initiates the case, and follows the process.

Once the case is approved, generates payment vouchers for fees and expenses.

Goes personally to the regional offce to correct errors that arise in the process.

Feels
The College should provide more training to recent graduates.

The approval process varies according to the "flexibility" of the reviewer.

There is a big gap between academic training and everyday professional work.

Invoicing for a project is complex and lacks more information.

Current System Positioning Map

+ easy

+ value

- value

Architects

Reviewers

User Journey

Journey Stages

Stage 1

Stage 2

Stage 3

Stage 4

Stage 5

Actions

A new client arrives with a request for a Construction Project.

Entering Self-Management to upload digital case.

Selecting types of work and entering data.

Sending the case for review.

Returned approved or with observations for modification.

Pain Points

Many professionals are unaware of how to budget a construction project.

System with a complex, user-unfriendly interface.

You cannot select multiple groups in a single step.

Many professionals are unaware of the document requirements of municipalities.

The feedback provided by reviewers via chat is often confusing.

Feelings

Opportunities

Integrating training courses into Self-Management

Step-by-step guides for each stage of the process

Considering the crossing of typologies for the same upload

Adding payment vouchers before sending for review

Receiving specific corrections on the same documents sent

Information Architecture

Prototypes

Low-fidelity

Usability Testing

The system underwent various tests to better understand what to improve at each stage of the process.

Low and medium-fidelity prototypes were analyzed, and from there, some action points were worked on.

SCENARIO:
Being able to upload a digital case using the new work assistant and send it for review.

TASKS TO BE DONE:
1 - Choose the type of work to register
2 - Select the type of work
3 - Choose the professional task to register
4 - Send the case for review

PARTICIPANTS:
Architect 1
Architect 2
Reviewer 1

Reviewer 2
Provincial College Representative 1
Provincial College Representative 2

Usability Benchmark

Following a usability scale model of the system, a scoring table was created to obtain information from the analyzed prototype.
‍
1 - Poor
2 - Fair
3 - Average
4 - Good
5 - Excellent

Accessibility of the system: 4
User retention: 4
Interface design: 4
Integrated functions in the system: 5
System flexibility: 4
Overall user experience: 4.2

Ratio of Shared Tasks

Task 1

Task 2

Task 3

Task 4

Tarea 1

Tarea 2

Tarea 3

Tarea 4

User Journey

Typography

Family

Headings

SUBTÍTULOS

Variable: Bold, Line Spacing: 24px, Typography Format: Uppercase

Body

Highlights

Highlighted Data

Size: 30px, variable: bold

Color Palette

Primary: #e9500e

Secondary: #000000

Secondary: #757575

Secondary: #F6F6F6

Action Axes
Virtual Assistant

Users expressed their support for incorporating an assistant to provide information about:

- Regulations and rules
‍
- Status of the case
‍
- Work framework

- Other actions

Virtual Case Assistant

It will be responsible for facilitating communication between the reviewer and architect throughout the process through alerts and notifications.

‍It will guide the architect in the process of framing the work, helping them find regulations or documentation.

New Messaging Module

Simplified visual design system for all users.

Users need to be better communicated and know the status of each case in an agile and efficient way.

The entire communication and notification system was redesigned to achieve a smoother experience throughout the process.

Construction Assistant

In order to have a more intuitive interface, the Construction Assistant was restructured.

New ways to access fee calculation through a sequenced path, allowing users to understand the different stages they must go through to register their professional tasks.

Information from previous works can be retrieved through a renewed case database.

1

2

3

4